
State Farm® Insurance Agent Stephanie Hale-Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Leonard McCrary
August 15, 2025
"Very pleasant experience working with Ms Stephanie! She worked past her normal hours on a Friday evening to assist me and my family! Highly recommend 10/10"
"Mr Leonard I am honored to be of service to your beautiful family. Thank you for choosing me. 👏🏽"
Philippe Boss
August 6, 2025
"Stephanie and her team are always courteous, quick and very resourceful. They have helped us in a timely manner and provided us with a great insurance quote. Everyone is always friendly and explain everything thoroughly."
"Philippe …I am honored to be of service to you and Amy. 👏🏽👏🏽"
Britt Baker
July 31, 2025
"I can’t say enough about the professionalism Stephanie demonstrated when walking me through my life insurance purchase for my daughter and I. She let me know what to expect during the application process and fully explained the benefit of each plan, which made me feel solid in my decision. She is high energy and knowledgeable. If you want a thorough and high end experience see Stephanie!"
"Thrilled that you chose me to assist with this important PROTECTION for your family. Thrilled to be your crush partner. 👏🏽👏🏽"
Maria Lopez
July 29, 2025
"Got all I needed taken care of in one visit. Love the vibes and personality, Thank You. Always works with my needs and my Fam."
"Thrilled to be your risk professional ✅"
Marc Cardwell
July 15, 2025
"Stephanie was the agent for my dad's homeowners policy, which we had to cancel when he sold his home. They made it super easy to cancel, and a year later I discovered a refund check. Thinking it no longer valid, I called her and she was helpful & friendly, and got this resolved. It speaks volumes that she'd be so helpful for a former customer."
"Thrilled to be your risk professional ✅"
Laura Carpenter
July 14, 2025
"Stephanie has been my State Farm agent for almost ten years now, and I love her! I have moved around some and still choose to keep her as my agent because she is so helpful and knowledgeable!!"
"Laura…it is our pleasure to serve you now for nearly 7 years. Thank you for choosing us. We will never waiver in giving you and all of our customers 5-STAR service ⭐️⭐️⭐️⭐️⭐️"
Becky
July 14, 2025
"Stephanie is hands-down the best agent I've ever had. She knows insurance and she knows her customer and is always working to get you the best coverage at the best price! I have recommended her to family and friends and they have actually switched because she's good at what she does and she saved them money! Highly recommend Stephanie and her team!!"
"Thrilled to be your risk professional ✅"
Felix Booker
July 1, 2025
"Hands down, best insurance firm around!"
"Thrilled to be your risk professional ✅"
Donya Walker
June 26, 2025
"Ms. Stephanie Hale-Smith and her Team are amazing. They always make sure I have what I need and that my small business Community Tutoring is taken care of."
"Ms. Donya we are thrilled to hep you with all of your insurance needs. So proud of the GREAT work you are doing to help kids achieve excellence in learning. "
Dyron Birdwell
June 19, 2025
"Excellent! Answered all my questions, and she is always excited to help in anyway."
"Thank you Dyron. It has been my pleasure to be of service to you and your beautiful family"
Donna Denton
June 19, 2025
"Always friendly and helpful. Can't imagine having insurance with anyone else 💜"
"Thank you 😊 "
Annettra Middleton
June 19, 2025
"Stephanie is very informative and she WILL get you the best rates for life insurance, homeowners insurance and car insurance! I recently switched to State Farm after being with my insurance company for over 25 years and now I am saving almost $100 dollars a month on my car insurance with the same coverage! She is AWESOME!!!!"
"Thank you Ms.ANNETTRA.…I am thrilled that you are my customer 👏🏽👏🏽👏🏽"
Tosha Wilkerson
June 16, 2025
"Ms. Stephanie is ALWAYS quick to respond to my needs and very helpful as well."
"Thank you Toysha…it is my pleasure to be of service. Thank you for a 5-⭐️⭐️⭐️⭐️⭐️ rating. 👏🏽👏🏽"
Pamela Grant-Stovall
April 25, 2025
"I want to thank Stephaine Hale-Smith for her help with our insurance policy. You were so patient, transparent and knowledgeable, and we really appreciate you taking the time to explain every detail and step process. We have never experienced so much dedication with going above and beyond to meet our needs. Sincerely, Pamela Stovall"
"Ms. Pam…it was my PLEASURE to be of assistance. So happy that we got things CORRECTED to including a refund. Thrilled to be your risk partner 👏🏽👏🏽"
Darren King
April 1, 2025
"Helped me with pricing & understanding for full coverage."
"Darren we are so pleased that you chose us. We will take great care of all your insurance needs. Grateful that your dad referred you to us.👏🏽👏🏽"
Dawn Thomas
March 19, 2025
"Agent Stephanie Hale-Smith is a pleasure to work with and helped me navigate a homeowners insurance claim for a roofing repair. There were a few hurdles in the claims process and she helped get it over the finish line and completed. I received the reimbursement and repair work is scheduled. I'm very pleased with Stephanie and her team. You will be, too!"
"Ms Dawn .. we are thrilled to be of service and happy that you repairs are underway. Thank you for choosing Steph Hale-Smith State Farm😊"
Paddy Donohoe
March 6, 2025
"I love Stephanie and her staff. They make sure to explain everything in your policy and make you feel that you have made the right decision to trust State Farm with all you insurance needs. The service is unbeatable."
"Mr. Patrick .. thank you for choosing us. Desiree and I are thrilled to be your risk partner. 😊"
LaKeisha Willis
March 3, 2025
"My experience with Ms. Stephanie was excellent! She really showed that she was looking out for my best interests to help me maintain my coverages with the minimal expense for my circumstances. She is always efficient, professional and timely with her response and does not delay with providing information or look into options to help me. I would recommend Ms. Stephanie to all my friends and family!!"
"Ms. Lakeisha I am THRILLED to be your friend and risk partner. Please refer me to ALL OF YOUR FRIENDS 👏🏽👏🏽"
Kayla Reed
February 7, 2025
"Very Professional and I’m tell all my friend and family about Mrs.Hale-Smith she is good at what she does I recommend to everyone in the oak ridge area looking for life insurance.."
"Ms Kayla…I am THRILLED that you did an online search and found me. Honored to help you protect you and your family’s beautiful lives. Thank you 😊"
Leslie bazzoon
January 1, 2025
"Stephanie is definitely a full service shop that provides superior customer service. She was always helpful and willing to step in during the claims process."
"Always THRILLED to be of service to an AMAZING friend and customer 👏👏😀"
Stanford Davis
December 11, 2024
"Making the move from my former insurance company to bundling my home and auto insurance with Stephanie Hale-Smith State Farm was one of the best decisions I have ever made! She is one of the most attentive, caring people that I have ever worked with. A few weeks ago I accidentally hit a deer. I had a bit of fear going into the process (especially because I was a new client) but those fears were quickly assuaged. Within 5 minutes after the accident I was able to reach a claims agent (It was on a Sunday morning), and started getting the ball rolling on the repairs. They didn't tell me where to take my vehicle like some agencies. They had an exhaustive list of local collision centers that they have relationships with that I could choose from and they also reserved the rental car for me. The process was absolutely seamless and my truck was repaired quickly. I had a question and although Stephanie was at a sales conference she took the time out of her schedule to answer my phone call. She even knew it was me calling! For all of your Home, Auto, and Life Insurance needs I highly suggest that you get in touch with Stephanie Hale-Smith!"
"Mr. Davis… are THRILLED & HONORED to WIN your business. Please refer us to others who DESERVE 5-STAR service with ALL their insurance needs. Again… THRILLED & HONORED 👏"
Sierra Chade
December 11, 2024
"Desiree and Stephanie are the absolute best! Anytime I need help, Desiree is always available to assist and explain questions or concerns I might have. Customer service is always great!"
"Sierra thank you telling current and potential customers about the professional, responsive and 5-STAR experience they can expect from Desiree. She is THE BEST. We are thrilled to be of service 👏"
Spancer Dong
December 6, 2024
"Really Nice service. Best choice."
"Thrilled to be your agent👏👏"
Berenice Lopez
December 5, 2024
"Stephanie and Desiree have been great mentors. It's been wonderful working with them."
"Teamwork is the WINNER for our amazing customers 👏"
TYRONE BEAN
November 27, 2024
"Stephanie is always able and happy to take care of my concerns with a smile! I love her customer service!"
"Thank you Mr. Bean we are thrilled to be of service. Thank you for choosing us. "