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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leslie bazzoon

January 1, 2025

5  out of  5
rating by Leslie bazzoon
"Stephanie is definitely a full service shop that provides superior customer service. She was always helpful and willing to step in during the claims process."
We responded:
"Always THRILLED to be of service to an AMAZING friend and customer 👏👏😀"
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Stanford Davis

December 11, 2024

5  out of  5
rating by Stanford Davis
"Making the move from my former insurance company to bundling my home and auto insurance with Stephanie Hale-Smith State Farm was one of the best decisions I have ever made! She is one of the most attentive, caring people that I have ever worked with. A few weeks ago I accidentally hit a deer. I had a bit of fear going into the process (especially because I was a new client) but those fears were quickly assuaged. Within 5 minutes after the accident I was able to reach a claims agent (It was on a Sunday morning), and started getting the ball rolling on the repairs. They didn't tell me where to take my vehicle like some agencies. They had an exhaustive list of local collision centers that they have relationships with that I could choose from and they also reserved the rental car for me. The process was absolutely seamless and my truck was repaired quickly. I had a question and although Stephanie was at a sales conference she took the time out of her schedule to answer my phone call. She even knew it was me calling! For all of your Home, Auto, and Life Insurance needs I highly suggest that you get in touch with Stephanie Hale-Smith!"
We responded:
"Mr. Davis… are THRILLED & HONORED to WIN your business. Please refer us to others who DESERVE 5-STAR service with ALL their insurance needs. Again… THRILLED & HONORED 👏"
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Sierra Chade

December 11, 2024

5  out of  5
rating by Sierra Chade
"Desiree and Stephanie are the absolute best! Anytime I need help, Desiree is always available to assist and explain questions or concerns I might have. Customer service is always great!"
We responded:
"Sierra thank you telling current and potential customers about the professional, responsive and 5-STAR experience they can expect from Desiree. She is THE BEST. We are thrilled to be of service 👏"
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Spancer Dong

December 6, 2024

5  out of  5
rating by Spancer Dong
"Really Nice service. Best choice."
We responded:
"Thrilled to be your agent👏👏"
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Berenice Bere

December 5, 2024

5  out of  5
rating by Berenice Bere
"Stephanie and Desiree have been great mentors. It's been wonderful working with them."
We responded:
"Teamwork is the WINNER for our amazing customers 👏"
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TYRONE BEAN

November 27, 2024

5  out of  5
rating by TYRONE BEAN
"Stephanie is always able and happy to take care of my concerns with a smile! I love her customer service!"
We responded:
"Thank you Mr. Bean we are thrilled to be of service. Thank you for choosing us. "
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Stevorgo Penson

November 25, 2024

5  out of  5
rating by Stevorgo Penson
"Best in town"
We responded:
"Simply the best rating ever 5 STARS THANK YOU FIR CHOOSING SHS STATE FARM. "
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Sanchez Harley II

November 20, 2024

5  out of  5
rating by Sanchez Harley II
"Great energy and works quick to handle any issues i may have. Stephanie Hale-Smith is the best in the business!"
We responded:
"Sanchez…we are excited to be of service. Thank you for CHOOSING us😀"
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HECTOR CASTELLANO

November 19, 2024

5  out of  5
rating by HECTOR CASTELLANO
"No matter my needs or concerns Stephanie Hale-Smth and her office colleagues always come thru for me"
We responded:
"Mr. Hector we are thrilled to be of service. Thank you for ALEYS CHOOSING us😀"
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Curt Raether

October 9, 2024

5  out of  5
rating by Curt Raether
"Stephanie goes above and beyond for us. Definitely recommend her."
We responded:
"Mr. Curt … it is an honor and pleasure to be of service to your family 😀"
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Phillip Ward

September 28, 2024

5  out of  5
rating by Phillip Ward
"Great service"
We responded:
"Thrilled to be of service. Thank you for sharing how you experienced our team. Call us for all your insurance needs. "
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David Jones

September 26, 2024

5  out of  5
rating by David Jones
"Stephanie and all of her staff are extremely helpful, courteous, and will make sure that all of your insurance needs are met. I'm so happy to have all of my insurance policies, home, auto, and life with State Farm."
We responded:
"Mr David …we are thrilled to take care of ALL your insurance needs. Thank you Sir👏 "
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Berenice l

August 27, 2024

5  out of  5
rating by Berenice l
"My dad has been a costumers of Stephanie for years and she takes great care of us. I highly recommend to come and check out State farm."
We responded:
"Thrilled to be of service to your family 👏"
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Maquitta Green

August 27, 2024

5  out of  5
rating by Maquitta Green
"Let's just start out by saying, apologies, apologies, apologies.... For not listening to my son and coming a year ago! You are amazing, I thank you for your professionalism, integrity, honesty, quick response, alertness and knowledge! Thank you from the bottom of my heart for fixing my policy and saving me a few dollars. And for making it as smooth as you did even when you stepped in and made the calls. Your wonderful and you made me feel like family. I can't say thank you enough!"
We responded:
"Simply HONORED to serve your family for ALL your insurance needs. Thank you 👏"
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Contessa Leverett

August 23, 2024

5  out of  5
rating by Contessa Leverett
"My agent, Stephanie Hale- Smith is amazing! She is not only a professional at what she does, she is also very responsive and supportive to me as a customer. I feel like apart of her family."
We responded:
"Ms. Contessa...I know that as a savvy business women and super professional you have high standards for your service providers. So grateful that you choose me as you agent. Thrilled that you entrust my agency to put in place protections for you auto, home, and life protections. Thrilled!!!!"
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Janice Lyles

August 8, 2024

5  out of  5
rating by Janice Lyles
"My Agent Stephanie is GREAT. Always answers my calls and my questions. I highly recommend ✅"
We responded:
"Ms. Janice thank you for choosing me to be your insurance agent. We are thrilled 👏"
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K Butler

July 31, 2024

5  out of  5
rating by K Butler
"High touch ... high tech .. the best"
We responded:
"Thrilled to be of service. Thank you 😊 "
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country hits

July 10, 2024

5  out of  5
rating by country hits
"Such speed, confidence, and compassion"
We responded:
"Thrilled to be of service for all of your insurance needs. "
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Jarvis Johnson

June 29, 2024

5  out of  5
rating by Jarvis Johnson
"Stephanie is very professional she know her business she works in given you the best policy to fit your needs"
We responded:
"Thank you Mr Jarvis. Thrilled to be your risk partner. "
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Justin Bayliss

June 26, 2024

5  out of  5
rating by Justin Bayliss
"Stephanie has gone out of her way to make sure that I am taken care of. She has contacted anyone needed in order to make sure that actions were taken and helped me understand what is happening. With her as my agent I know that she is there for me."
We responded:
"Justin …I am thrilled to be your risk partner. Navigating the insurance world today requires a great risk partner 👏👏"
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Cindy S

June 6, 2024

5  out of  5
rating by Cindy S
"Stephanie was very responsive, professional and handled my request quickly and efficiently. A big Thank You !!!!"
We responded:
"Thrilled to be of service. "
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Gary Gordon

May 21, 2024

5  out of  5
rating by Gary Gordon
"Stephanie Hale-Smith's State Farm Insurance is professional, responsive, and REMARKABLE! They take the time to respond to my questions and concerns, and provide informative guidance to step forward!"
We responded:
"Thank you Mr Gary. It is such an honor to assist with your insurance needs. "
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Brad Royster

May 17, 2024

5  out of  5
rating by Brad Royster
"Stephanie was super helpful and took the time to find me best deal in a timely manner"
We responded:
"Brad we are so happy that we were able to get you protected. Best wishes to you and your daughter. "
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Susie Clevenger

May 15, 2024

5  out of  5
rating by Susie Clevenger
"Stephanie Hale-Smith and her staff go above and beyond to give you the best service you can possibly get and they always treat you like you are their most important client. Thank you for all you do!"
We responded:
"You are amazing. It is our pleasure to be of service. "
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Kayla Reed

May 13, 2024

5  out of  5
rating by Kayla Reed
"Very Professional and I’m tell all my friend and family about Mrs.Hale-Smith she is good at what she does I recommend to everyone in the oak ridge area looking for life insurance.."
We responded:
"Ms Kayla…I am THRILLED that you did an online search and found me. Honored to help you protect you and your family’s beautiful lives. Thank you 😊"