State Farm® Insurance Agent Stephanie Hale-Smith

"Stephanie is the best of example of treating customers the way you would want to be treated. She asks you what you want to accomplish. She explains things plainly in the way the I can understand. She helps me with understanding WHY different coverages are needed. She double checked to ensure that I have all of my discounts and the best value for my protections. If you want a risk professional that treats you the way she would treat herself….call Agent Steph and tell all of your friends to as well. Definitely 5-STAR!!!!"

"Stephanie was extremely helpful when I had a break in and theft at my property. She assisted me in getting my claim started and worked with me through every step of the process. My claim was settled without any problems and the money was deposited in my bank account the next day! Thanks Stephanie Hale-Smith and the State Farm team! Stacia Thompson"

"Stephanie really cares for her clients. She will literally go to bat for you to make sure you get the best service! I’ve never had such a caring agent that literally makes sure me and my family are good to go! I can’t express my gratitude for how she handled a claim that turned sour for me. With Knox county having the new rules of filing your own report when an accident doesn’t involve injury, having a stand up agent comes in handy. Stephanie exemplifies stellar service! 10 stars wasn’t an option."

"I was referred to Stephanie and her agency when my wife and I relocated from the National Lab in Richland, Washington to Oak Ridge, Tennessee. In the process of buying our home, Stephanie was an invaluable asset. She made sure that we were comfortable with the whole process of insuring a newly built home, our cars, investments, and life insurance. She was meticulous about communicating, diligent with her explanations, and overall a pleasure to work with, albeit remotely. When we got to Oak Ridge, her office was one of our first stops to show our appreciation for how comfortable she made us with an otherwise stressful process. I'll stop in on occasions just to bug her and say hi. I strongly recommend her office and her services to anyone with any insurance needs."

"Stephanie is the absolute best! She helped me transfer all my policies from one state to another and she was able to transition my life insurance in order to get a higher value policy for the same price. Her staff is all amamzong and very responsive. Highly recommended!"

"Stephanie Hale-Smith and her staff at State Farm have provided amazing customer to us for over four years. Recently I encountered challenges finalizing a repair. The challenges were not in any way caused by the Smith - Hale agency. However when Stephanie heard about it, she stepped in and became an advocate without hesitation. In fact her advocacy was so strong that I jokingly call her the Barricuda in Stilletos! While other agents may hand the customer over to the headquarters, she and her staff stick with you until YOU are satisfied. Becoming a customer of this agency is the best decision my family had made! They just "get it", when it comes to excellent service!"