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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ashley Mullinax

June 1, 2023

5  out of  5 rating by Ashley Mullinax
"Stephanie and her team are the best! Incredibly quick to respond and always going above and beyond to get us the answers we need."

Donya Walker

May 21, 2023

5  out of  5 rating by Donya Walker
"Ms. Stephanie Hale-Smith and her Team are amazing. They always make sure I have what I need and that my small business Community Tutoring is taken care of."

Kay Littlejohn

May 19, 2023

5  out of  5 rating by Kay Littlejohn
"Stephanie is a great agent and very helpful. I am glad to have her as my insurance agent. Anyone who needs insurance should go to see Stephanie Hale-Smith."

Andrew Walker

May 16, 2023

5  out of  5 rating by Andrew Walker
"Great service! Very helpful and knowledgeable!!"

Taylor Kirk

April 20, 2023

5  out of  5 rating by Taylor Kirk
"100% service... STEPH and her team are awesome. I am so grateful for the service they provide. I am so grateful to them helping and providing the service. They help you through each step and follow up with all services. IM SO HAPPPPY WE HAVE THEM! IF YOU NEED INSURANCE LOOK NO FURTHER!"

Linda Clark

April 18, 2023

5  out of  5 rating by Linda Clark
"After my annual insurance review I learned so much. My coverages were explained and I feel super confident that my family is protected for AUTO HOME & LIFE. Highly recommend."

David Moore

April 12, 2023

5  out of  5 rating by David Moore
"Definitely 5 ,STAR..CLAIM Handled quickly and efficiently"

donna troupe

March 9, 2023

5  out of  5 rating by donna troupe
"I love yall and thanks for helping me"

Christopher McDaniel

March 6, 2023

5  out of  5 rating by Christopher McDaniel
"Very attentive and always available when needed."

Dora Smith

March 6, 2023

5  out of  5 rating by Dora Smith
"Very professional, very friendly, LOVE Stephanie, and her staff as well..Great place for insurance of all types..♥️ Stephanie and her group are personable and the best insurance staffing I’ve ever dealt with. Top notch to say the very least and in my 51yrs I’ve dealt with many ins companies. ⭐️⭐️⭐️⭐️⭐️ FOR SURE!!!"

Stan Duncan

March 3, 2023

5  out of  5 rating by Stan Duncan
"Stephanie is the best agent, ever. She's everything you could want: courteous, professional, prompt and helpful. If you're new to the area or comparing rates, call her office. I'm very satisfied with my coverages and cost. Ecstatic with her agency. 5 stars!"

Chic Trombone

March 2, 2023

5  out of  5 rating by Chic Trombone
"Excellent office, very professional and personable."

Laurel Patrick

March 1, 2023

5  out of  5 rating by Laurel Patrick
"Fantastic service! Helpful staff !Quick answers!"

Betty Penson

March 1, 2023

5  out of  5 rating by Betty Penson
"Stephanie is very professional she is never to busy to make sure you're taken care of before the end of the day. You can always count on her to be kind. She is always sending letters, cards and phone calls on all occasions. She treats you like we all are in a family with State Farm."

Rick Gross

February 18, 2023

5  out of  5 rating by Rick Gross
"Stephanie and her team are top notch! Whether it is Stephanie, Desiree or Meyia, someone is always available to assist me with a smile. If you are seeking an insurance agent who is knowledgeable, responsive and professional look no further than Stephanie Hale-Smith!"

Haley Knight

January 27, 2023

5  out of  5 rating by Haley Knight
"Stephanie is a fantastic Agent. She and her team will happily take care of all your insurance needs. She’s very personal and really cares!"

Shirley Brown

December 20, 2022

5  out of  5 rating by Shirley Brown
"My agent is a very good age nt. Always willing to help anyway possible. Always pleasant with a smile. I highly recommend Agent Stephanie."

Voncile Hollis

November 26, 2022

5  out of  5 rating by Voncile Hollis
"Stephanie is the best of example of treating customers the way you would want to be treated. She asks you what you want to accomplish. She explains things plainly in the way the I can understand. She helps me with understanding WHY different coverages are needed. She double checked to ensure that I have all of my discounts and the best value for my protections. If you want a risk professional that treats you the way she would treat herself….call Agent Steph and tell all of your friends to as well. Definitely 5-STAR!!!!"

AnneM Hodges

November 11, 2022

5  out of  5 rating by AnneM Hodges
"Excellent agent for all your insurance needs. Will take the time to sit down and discuss or review policies to ensure they suit your current needs. We are very happy with the customer service we receive every meeting."

Stacia Thompson

November 4, 2022

5  out of  5 rating by Stacia Thompson
"Stephanie was extremely helpful when I had a break in and theft at my property. She assisted me in getting my claim started and worked with me through every step of the process. My claim was settled without any problems and the money was deposited in my bank account the next day! Thanks Stephanie Hale-Smith and the State Farm team! Stacia Thompson"

ange schroeder

November 3, 2022

5  out of  5 rating by ange schroeder
"Professional, passionate about her staff and customers. A sincere pleasure to work with."

Tiaras ToGo

November 2, 2022

5  out of  5 rating by Tiaras ToGo
"Stephanie really cares for her clients. She will literally go to bat for you to make sure you get the best service! I’ve never had such a caring agent that literally makes sure me and my family are good to go! I can’t express my gratitude for how she handled a claim that turned sour for me. With Knox county having the new rules of filing your own report when an accident doesn’t involve injury, having a stand up agent comes in handy. Stephanie exemplifies stellar service! 10 stars wasn’t an option."

Xavier Garcia

October 19, 2022

5  out of  5 rating by Xavier Garcia
"I was referred to Stephanie and her agency when my wife and I relocated from the National Lab in Richland, Washington to Oak Ridge, Tennessee. In the process of buying our home, Stephanie was an invaluable asset. She made sure that we were comfortable with the whole process of insuring a newly built home, our cars, investments, and life insurance. She was meticulous about communicating, diligent with her explanations, and overall a pleasure to work with, albeit remotely. When we got to Oak Ridge, her office was one of our first stops to show our appreciation for how comfortable she made us with an otherwise stressful process. I'll stop in on occasions just to bug her and say hi. I strongly recommend her office and her services to anyone with any insurance needs."

Maria hale

October 16, 2022

5  out of  5 rating by Maria hale
"Stephanie was very attentive, To my needs."

Kristen Adams

October 14, 2022

5  out of  5 rating by Kristen Adams
"Stephanie is the absolute best! She helped me transfer all my policies from one state to another and she was able to transition my life insurance in order to get a higher value policy for the same price. Her staff is all amamzong and very responsive. Highly recommended!"