Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mary Little

Mary Little

September 17, 2026

5  out of  5
rating by Mary Little
"Stephanie helped me with filing my claim when I was rear-ended. She gave me great information on what I would be asked by the claims agent and advice on the best route to go."
We responded:
"Ms. Mary I am thrilled that we got your claim handled with ease. Thrilled to be of service today and everyday.

👏🏽👏🏽👏🏽"
Profile photo of Patrick Braden

Patrick Braden

September 12, 2026

5  out of  5
rating by Patrick Braden
"We use Stephanie for our auto insurance. She is always exceptional in helping us determine the best solution at the best value. She always either answers my call or calls me back quickly. She follows up on what we discuss and I don’t have to worry about it getting done. I would HIGHLY recommend her to anyone looking for any of your insurance needs. She is very personable and I consider her a friend as well as business associate. Go see her and let her help you !"
We responded:
"Mr. Pat…my customer and my friend…I
I AM THRILLED that you CHHOSE ME TO BE your risk partner for your family’s insurance needs.

👏🏽👏🏽👏🏽"
Profile photo of Cocacola Forever

Cocacola Forever

September 4, 2026

5  out of  5
rating by Cocacola Forever
"Stephanie and her team are the best agents I have ever worked with! Stephanie was my agent when I first had state farm in high school and years later coming back her and the oak ridge branch were quick to help and finding me the best policy to fit my needs while still finding me the best savings. 100% recommend Stephanie or anyone at the oak ridge branch!"
We responded:
"Thrilled by our longevity .., so proud of you and thrilled to your risk professional for your auto and home insurance. Thrilled with helping you to see the benefits of bundling your insurance 💰savings 👏🏽👏🏽👏🏽"
Profile photo of Keondra Irvin

Keondra Irvin

September 4, 2026

5  out of  5
rating by Keondra Irvin
"Working with Mrs. Stephanie is the best! She always takes time to explain every option and makes the entire process smooth. Mrs. Stephanie treats her client like family. She always takes the time to call about any policy updates and saving. I’ve really enjoyed getting to know her personally and professional. I would definitely recommend her."
We responded:
"Thrilled to be your risk professional for all your auto, home and life insurance and your FRIENDS. 👏🏽👏🏽👏🏽"
Profile photo of Giovanni Rodriguez

Giovanni Rodriguez

September 4, 2026

5  out of  5
rating by Giovanni Rodriguez
"By far...my agent Steph Hale-Smith is THE BEST. She knows her stuff...call her for all your insurance needs"
We responded:
"Thrilled to be your agent for your auto, home and life insurance 👏🏽👏🏽. "
Profile photo of Carina Brabson

Carina Brabson

September 3, 2026

5  out of  5
rating by Carina Brabson
"I absolutely LOVE my Agent! Stephanie is the definition of "Like a Great Neighbor.." She is always attentive and quick to respond and answer my questions. She recently helped me with my business owner insurance policy and helped me to protect my business at a great rate. The process was quick and easy. I couldn't be more pleased."
We responded:
"So proud of you as a new business owner…thrilled to help put your protections in place. 👏🏽👏🏽"
Profile photo of Trent L. Payne

Trent L. Payne

September 2, 2026

5  out of  5
rating by Trent L. Payne
"Stephanie and her team have been our insurance agent for a few years now and she has been helpful along the way. She is always quick to respond and works to be as helpful as possible."
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
Profile photo of Valentino Jefferson

Valentino Jefferson

August 31, 2026

5  out of  5
rating by Valentino Jefferson
"Stephanie has been my agent for a few years. I have multiple lines of property insurance with her agency and she has been very informative on the coverage amounts that would be appropriate for my situation. Unfortunately I've had both home and auto claims in the past few years. But I'm grateful that Stephanie is my agent. Though it is not her job, she always goes beyond expectations to help ensure my claims are filed and get processed. Even when things seem to move slow, she gets on the phone and bspeaks to the claims adjusters on my behalf to keep things moving along. If it weren't for Stephanie, I likely would not have been a State Farm customer, but with her product knowledge and understanding of my needs, she was able to save me a significant amount of money on a monthly basis."
We responded:
"Mr. Valentino we are THRILLED that you CHOOSE us as your risk partner.

Thank you for taking the time to appreciate us. We appreciate it and we SO APPRECIATE YOU and your beautiful family. "
Profile photo of Nakie Yelder

Nakie Yelder

August 13, 2026

5  out of  5
rating by Nakie Yelder
"Mrs. Stephanie is the best! She answered all my questions, she was really great with showing me things in my policy I didn't understand im so happy to have her as my insurance agent! I really appreciate her!"
We responded:
"You are a smart lady. Thrilled to assist with info to help you make wise and informed decisions.

Thank you 😊 "
Profile photo of Linda Gentry

Linda Gentry

July 31, 2026

5  out of  5
rating by Linda Gentry
"All the people there are great help anytime I need them"
We responded:
"Thrilled that you chose us. "
Profile photo of Stephanie Sanders

Stephanie Sanders

July 30, 2026

5  out of  5
rating by Stephanie Sanders
"Stephanie is a fantastic agent! And not just because we share the same name! She is reliable and always there to help! Always a pleasure to talk to!"
We responded:
"Stephanie you are the best. Thrilled to be of assistance. "
Profile photo of Rhiannon LaMance

Rhiannon LaMance

July 20, 2026

5  out of  5
rating by Rhiannon LaMance
"Stephanie is the best agent I have ever had! Kind, efficient, and a pleasure to work with! She knows her buisness and responds quicly when you contact her. Highly recommend her for all your insurance needs!!"
We responded:
"Thank you for choosing me. thrilled to be of service 😊"
Profile photo of Christina Moore

Christina Moore

July 17, 2026

5  out of  5
rating by Christina Moore
"Stephanie is very helpful and pays so much attention to her customers needs. She is wonderful to work with for all of my insurance needs 😊"
We responded:
"Thrilled to be your risk partner. 🙂"
Profile photo of Wayne Williams

Wayne Williams

July 14, 2026

5  out of  5
rating by Wayne Williams
"My agent Stephanie is simply THE BEST!!"
We responded:
"Thank you …being of service to you and your family is also THE BEST😊"
Profile photo of rhonda xiques

rhonda xiques

July 10, 2026

5  out of  5
rating by rhonda xiques
"Stephanie and her staff was so awesome through the entire process of changing my insurance from 40 years of being with another company and saving me alot of money. Thank you so much sweet lady!!! I have already recommended her to friends and family. Such a rock star..."
We responded:
"Ms. Rhonda …I am thrilled that Ms. Sissy referred you to my agency. Be confident that you and all of your referrals will get ROCK STAR service from me everyday. 👏🏽👏🏽👏🏽👏🏽⭐️⭐️⭐️⭐️⭐️"
Profile photo of Pauletta Johnson

Pauletta Johnson

July 1, 2026

5  out of  5
rating by Pauletta Johnson
"I've had insurance with Mrs. Hale Smith for many years. Always have a pleasant experience. Thank you"
We responded:
"Ms Pauletta is a jioy to be of service to you and your family all these years.

Thank you 😊 "
Profile photo of Angela Threat

Angela Threat

June 25, 2026

5  out of  5
rating by Angela Threat
"State Farm Agent Stephanie Hale-Smith was amazing, she was able to transfer all of my accounts, setup my renewal for my Notary, setup the renewal for the surety bond for an organization account and educate and setup an investment account for me to diversify my portfolio all in one meeting! If you want someone who is professional, on point, caring, kind, compassionate and about the business for you to be insured and financially stable please go see Stephanie Hale- Smith at State Farm in Oak Ridge at 40 New York Ave. Definitely the Total Package Agent."
We responded:
"Ms. Angela I am grateful that you chose my agency to assist will all of your risk protection needs.

Ready to get your home and all cats. 😊"
Profile photo of Ahnajai S.B.

Ahnajai S.B.

June 24, 2026

5  out of  5
rating by Ahnajai S.B.
"Very welcoming/professional, loved speaking with her!"
We responded:
"Thrilled to be of service. Call me for all your insurance needs. 😊"
Profile photo of Tavion Monroe

Tavion Monroe

June 24, 2026

5  out of  5
rating by Tavion Monroe
"She’s the sweetest human being ever !!"
We responded:
"It’s easy to be sweet with customers like you. Thrilled to be of service for all of your insurance needs. "
Profile photo of Bradley Sherrod

Bradley Sherrod

May 20, 2026

5  out of  5
rating by Bradley Sherrod
"Wonderful experience! Stephanie has been my agent for over 6 years and has been a great help always!"
We responded:
"Thrilled to be of service 😊"
Profile photo of myles johnson

myles johnson

May 16, 2026

5  out of  5
rating by myles johnson
"This is what service is all about!"
We responded:
"Thank you Mr. Myles…..ready to have discussions about getting your investments started for an sound financial future 👏🏽"
Profile photo of Bridgette Steakley

Bridgette Steakley

May 12, 2026

5  out of  5
rating by Bridgette Steakley
"I have known and used Stephanie at State Farm for well over 10 years. She always goes above and beyond. She has literally become a part of our family. We love her!!"
We responded:
"So thrilled that you are back. We will take great care of you. "
Profile photo of Sissy ALBAUGH

Sissy ALBAUGH

May 8, 2026

5  out of  5
rating by Sissy ALBAUGH
"Stephanie is always ready to help answer any question. She explains everything in detail so it's easy to understand. Stephanie is always very polite and easy to talk to. I would highly recommend her. She's the best agent I have ever had. ☺️💫"
We responded:
"Thank you Ms. Sissy…I am Thrilled to be your best agent ever😊"
Profile photo of Matthew Blinkhorn

Matthew Blinkhorn

May 5, 2026

5  out of  5
rating by Matthew Blinkhorn
"Stephanie and all her agents are easy to deal with and very helpful. They take the time to explain the policies with you and help to find the best coverage to suit your needs."
We responded:
"Thank you Matt …we will miss you. Blessings as you travel back to Canada. 😊"
Profile photo of Pirate Life

Pirate Life

May 4, 2026

5  out of  5
rating by Pirate Life
"Want thank ms Smith and her staff
She's always there to help you and ive called her alot but they are great to do business with, id recommend them to anyone .you can find cheaper insurance but I gurantee you wont get the service to with it ,thanks again to Ms Smith and her team"
We responded:
"Thrilled to be of service 😊"